Usage

The Usage dashboard surfaces how your agents perform over time so you can manage budgets, spot anomalies, and justify upgrades. This page walks through each section and highlights the questions it helps you answer.

1. Configuration filters

• AI Agents: Focus on a single agent or compare multiple ones at once.
• Time Interval: Switch between daily, weekly, or custom ranges to analyze trends.
• Team selector: If you manage multiple workspaces, filter usage to the workspace you care about.

Tip: Save commonly used filter sets as bookmarks so teammates can load the same views quickly.

2. Usage summary cards

• Credits Used: Total tokens consumed during the selected period. Use this to validate your billing forecast.
• Agents Active: Number of unique agents that served at least one conversation.
• Messages Served: Conversation volume broken down by user-initiated and agent-initiated messages.

3. Historical charts

• Usage History: Line chart showing daily credits and message counts. Look for sudden spikes that might indicate misconfiguration or an inbound campaign.
• Credits by Agent: Stacked bar chart comparing consumption per agent so you can spot outliers.

4. Drill into transcripts

1. Click any data point to open the associated transcript list.
2. Filter by tag (e.g., escalated, resolved) to understand what drove the numbers.
3. Share the conversation link with product or support teams if follow-up is required.

Best practices

• Establish budgets: Set monthly credit thresholds per agent and monitor them weekly.
• Review spikes promptly: Sudden increases could be from a marketing launch or from users getting stuck. Either way, act fast.
• Close the loop: Use insights from Usage to update instructions in Your First Agent and tactics in Best Practices.