Usage

SupportGPT has usage and analytics in two places: workspace-level usage and agent-level analytics.

Workspace Usage

Open Usage from the workspace sidebar.

You can:

• Filter by all agents or active agents.
• Pick a date range.
• See total credits used.
• See how many agents were used.
• Review usage history as a bar chart.
• Review credits used per agent as a pie chart.

In the current app, usage credit calculations are based on stored chat messages for the selected workspace and date range.

Billing Credits

Open Workspace settings -> Billing to see:

• Credits remaining.
• Credits used.
• Total credits.
• Low-credit warning when the workspace is near its limit.
• Subscription plan, status, and next billing date when available.

Agent Chat Analytics

Open Agent -> Analytics -> Chats to review:

• Conversations.
• Messages.
• Thumbs up.
• Thumbs down.
• Chats over time.
• Chats by country.
• Chats by channel, such as playground or embed.

Open Analytics -> Topics and Analytics -> Sentiment for topic and sentiment views.

Chat Logs

Open Agent -> Activity -> Chat logs to inspect transcripts.

You can:

• Filter by date range.
• Filter by source.
• Filter by feedback.
• Scroll through paginated chat sessions.
• Revise an answer when a response needs correction.
• Export the selected transcript as JSON, CSV, or PDF.

Live Inbox

Open Agent -> Inbox when human handoff is enabled.

The inbox supports:

• Waiting and active conversation counts.
• Search.
• Status filtering.
• Assignment to team members.
• Reply mode and internal note mode.
• Conversation resolution and transfer-back flows.
• User details, visitor metadata, and identified user data.