SupportGPT Docs
Build, train, deploy, and operate SupportGPT AI support agents from the dashboard.
SupportGPT lets you create AI support agents, train them on workspace knowledge, customize the chat experience, and embed the agent on your website with the hosted widget or an iframe.
Start Here
- Sign in at supportgpt.app.
- Create or select a workspace.
- Create an agent from the workspace dashboard.
- Add knowledge sources: files, text snippets, Q&A, website crawl, or Notion.
- Test the agent in Playground.
- Deploy it from Deploy -> Embed or Deploy -> Share.
What Is Current
- Workspace dashboard for agents, usage, members, billing, and plans.
- Agent sources for PDF, DOC, DOCX, TXT, text snippets, Q&A pairs, website crawl, and Notion pages/databases.
- AI settings for model, custom instructions, temperature, and retrieval match threshold.
- Chat interface customization for display name, initial messages, suggestions, placeholder, theme, colors, profile image, chat icon, and bubble alignment.
- Hosted embed script, Next.js script example, iframe embed, share link, visitor identification, and identity verification.
- Human handoff with Live Inbox, assignment, team status, internal notes, replies, unread state, and transcript exports.
- Analytics for chats, topics, sentiment, countries, channels, feedback, and workspace credit usage.
Important Scope
SupportGPT currently exposes a hosted embed widget and authenticated dashboard routes. The /api/* routes in the app are implementation routes for the dashboard and widget; they are not documented as a stable public REST API yet.
Help
For product support, email support@supportgpt.app.