SupportGPT

Agent Actions

Configure API actions an agent can use for custom workflows.

Agent Actions let you define external API calls from the dashboard.

Create An Action

  1. Open an agent.
  2. Go to Actions -> Available actions.
  3. Select Add Action.
  4. Fill in the action name.
  5. Add a description that explains when the agent should use the action.
  6. Enter the API URL.
  7. Choose the HTTP method: GET, POST, PUT, or DELETE.
  8. Add input fields the action needs.
  9. Save the action.

Manage Actions

The actions list shows:

  • Action name.
  • HTTP method.
  • Description.
  • Endpoint.
  • Headers when configured.
  • Input parameters.

You can edit, delete, or test an action from the action card.

Plan Limits

Plans control how many actions an agent can have. When the limit is reached, the dashboard asks you to upgrade before adding more actions.

Best Practices

  • Use clear action names, such as Create support ticket or Check order status.
  • Put the trigger logic in the description.
  • Start with a test endpoint before connecting production systems.
  • Avoid putting long-lived secrets directly in visible fields unless your deployment stores them securely.
  • Test every action after editing it.